Returns & Exchanges

We want you and your little one to love every ride, which is why we offer a 30-day hassle-free return policy for all our mountain bike seats and accessories. If your gear isn't the perfect fit for your family adventures, we are here to help make it right.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original, unused condition with all packaging and manuals included within 30 days of purchase.

• 2.
  Start Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Ship

  Securely package your gear and attach the provided prepaid shipping label before dropping it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.